Turbocharging a Credentialing System in Healthtech

The Challenges

In the bustling healthcare industry, the client had this credentialing system with data verifying each practitioner’s qualifications. However, cracks started to appear: delayed payments from insurers, sluggish data retrieval, and security red flags as the system struggled under the weight of practitioner credentialing documents and heavy traffic.

Realizing these inefficiencies, the client sought smarter, more agile solutions. That’s where Capital Numbers stepped in. Our mission was to address the loopholes head-on with DevOps innovation, upgrades, and security.

Our priority was to supercharge the system to handle massive volumes of credentialing documents—licenses, education records, malpractice insurance, certifications, and more—at lightning speed. This meant reengineering its core to handle peak data and traffic.

Second, we had to boost the document size configuration to accommodate larger files more easily. This was a crucial move as healthcare practitioners submitted large documents related to their work and education history that the system struggled to handle.

Third, we needed to prepare the system for high-capacity workloads: faster claims processing and seamless reimbursements from insurance companies. This upgrade was essential to accelerate claims processing while maintaining system stability.

In addition, we had to take on several other challenges to fortify the system’s defenses:

• Tightening the system by supporting only TLS 1.2 while firmly closing the doors on outdated TLS 1.0 and 1.1
• Adding a reverse proxy for Keycloak configuration to secure user authentication
• Enforcing robust security with HTTP header configurations
• Halting user enumeration to ensure that no unauthorized user could probe for attacks

In short, it wasn’t just system upgrades with cutting-edge engines. It involved laying the groundwork for a highly secure system built to thrive under colossal traffic.

Technology

• 
  Java
• 
  Angular
• 
  CloudWatch
• 
  Cloudflare
• 
  TLS
• 
  Amazon EKS
• 
  Docker
• 
  RDS
• 
  Jenkins

Results

The final product is nothing short of a system - fortified with a security shield built to withstand any storm, reflecting Capital Numbers’ unrivaled DevOps expertise. Once strained under pressure, this reimagined credentialing app is ready to tackle substantial traffic surges head-on.

Here’s more on what this app offers:

Effective Credentialing

Practitioners can now upload thousands of background check reports for effective credentialing.

All-in-one Vault

From state licenses and certifications to malpractice insurance, the app stores everything.

Authenticity Unlocked

Detailed credentialing unlocks practitioner authenticity and reliability.

Faster Claims and Reimbursements

Optimized infrastructure helps generate quicker claims processing from insurers.

Centralized Credentialing

Centralized credentialing records help ensure practitioner profiles comply with mandates.

Effortless Doc Uploads

Effortless uploads of extensive credentialing records eliminate size limitations.

Credentialing Precision

Continuous monitoring of credentialing information guarantees high-quality patient care.

Turbocharged Performance

Auto-scaling ensures the system handles any volume of credentialing documents during surges.

One-Click Data Access

Instant retrieval of credentialing data through highly optimized APIs saves time.

Fault Tolerance and Self-Healing

Fallback features make this credentialing system fault-tolerant even during downtime.

No Resource Overload

Granular load balancers distribute credential data evenly, avoiding resource overload.

Distributed Credentialing

Distributed architecture ensures faster access to credentialing data globally.

Safeguarded Credentialing Everywhere

Robust encryption secures credentialing data across global networks.

Always On Credential Access

Distributed infra offers uninterrupted access to credentialing data, even during network failures.