case study

Next-gen Financial Advisory App Redefining Virtual Practice

The Client

The project is a financial advisory web solution that helps advisors deliver expert financial advice to end users online. Financial advisors can use this web platform to transform their advisory practice and revolutionize how they interact with their clients seeking help on estate planning, retirement planning, wealth management, etc.

Industry

Finance

Tech Stack

React, Rails, PostgreSQL, DocuSign, iAM Smart, Singpass, Twilio, Chartkick, AES -256 Encryption, AWS

Country

United Kingdom

The Challenges

In traditional advisory practice, manual techniques like scheduling in-person meetings and juggling paperwork are the norm. However, financial advisors face missed opportunities with age-old, manual tasks.

Every client requires personal attention, but with manual methods, this means long hours spent gathering information and preparing financial reports to cater to each one. The time spent on these tasks takes away from the advisor’s ability to focus on what matters most - delivering strategic financial advice.

Moreover, relying on physical signatures, ID verification, and in-person document exchanges creates logistical hassles. When advisors and clients handle important documents and agreements in paper form, the risk of losing them increases. Advisors find it difficult to serve a growing client base with overbearing manual work. This ultimately hampers their practice.

Recognizing these pains, the client company envisioned and developed an online advisory web app with a few staple features to help advisors manage their practice virtually. But, due to unforeseen circumstances, the client needed help completing the development with critical integrations for digital ID verification, e-signatures, online video consultations, document encryption, invoicing, reporting, and analytics.

the challenges

With numerous incomplete integrations, they turned to Capital Numbers for our expertise to move the project forward. Our challenge was to pick up the project where it left off and add crucial integrations to bring the platform to life, thoroughly preparing it to serve modern-day financial advisory needs.

Solutions We Offered

Because the project was only halfway complete, our first task was to carefully analyze the pre-existing code and refactor various areas to enable new integrations without disrupting the pre-built system. So, using React and TypeScript, we refactored the frontend code while using Ruby on Rails (RoR), PostgreSQL, and Redis we overhauled the backend.

The code refactoring process required precision, ensuring that each line of code meshed seamlessly with both old and new components. To add scalability, we embraced microservices, enabling a decoupled architecture where each integration could evolve autonomously, driving seamless growth across the platform.

Once the primary code refactoring and microservices development were done, we began embedding new integrations one by one. First, DocuSign enabled the secure digital signing of documents, replacing the delays of physical signatures in the financial advisory process. Second, Singpass and iAM Smart helped automate identity verification. Both are national identity verification solutions that enable advisory firms to authenticate their clients’ identities online, ensuring compliance without the logistical headaches and back-and-forths of physical verification.

Ensuring top-tier encryption for both Singpass and iAM Smart integrations was also paramount. So, we harnessed the power of AES-256-GCM encryption for iAM Smart integration, delivering ironclad security for third-party transactions. For Singpass, we employed SHA256 encoding, ensuring unmatched user security at every step of the advisory process.

solutions

Third, Twilio helped create safe and secure meeting rooms where advisors and clients could connect for video consultations and document exchanges. Fourth, Xero took financial invoicing to the next level by automating the process, significantly cutting down on manual billing and accounting. Fifth, SendGrid and Outlook ensured that crucial messages were emailed on time, allowing advisors to stay focused on their clients, knowing that all critical messages were stored seamlessly in the background.

Finally, we worked on designing a sophisticated reporting dashboard with Chartkick. In this dashboard, we developed hyper-precise reports on DocuSign Accounts, Meeting Rooms, Vaults, Audit Trails, Practices, Invoices, Advisor Performances, Client Growth, etc. We designed every report meticulously to offer advisory firms laser-focused insights for swift decision-making.

These integrations transformed the half-done project into a full-scale digital workflow, eliminating the hassles of physical verifications and paperwork in financial advisory. In less than a year, we brought this solution to life on AWS, pushing advisory services to new heights of convenience.

Screenshots

Results

What was left midway through is now a full-fledged financial advisory solution with power-packed integrations - thanks to Capital Numbers. This transformed solution, enabling real-time financial advisory that was previously unimaginable, ushers in a new era of instant advisor-client consultations, fostering greater trust.

Here’s more on what the app offers:

Result Bullet
Digital Identity Checks

Singpass and iAM Smart help streamline client onboarding with instant digital ID verification.

Result Bullet
Instant Client Onboarding

Automated onboarding accelerates client acquisition, turning prospects into active clients faster.

Result Bullet
Advice Requests

Once clients are onboard, they can request tailored financial solutions from advisors.

Result Bullet
Recommendation Packs

Advisors can send tailored recommendation packs to cater to individual client needs.

Result Bullet
Virtual Meeting Rooms

Virtual meeting rooms powered by Twilio create online spaces for advisor-client consultations.

the Result
Result Bullet
Audit Trails

Audit trails show a robust history of all documents and packs exchanged during consultations.

Result Bullet
Electronic Signatures

Upon accepting recommended packs, clients receive agreements from advisors for e-signing.

Result Bullet
Centralized Document Storage

A centralized storage helps advisors holistically view all digitally signed documents.

Result Bullet
Vaults

Encrypted vaults further securely store all digitally signed documents, ensuring confidentiality.

Result Bullet
High-level Encryption

Robust encryption offers airtight security from onboarding and storage to advisory completion.

Result Bullet
Digital Invoicing

Digital accounting (with Xero) helps log all invoices the moment services are wrapped up.

Result Bullet
Performance Reports

Elegant performance reports give a narrative of each advisor’s performance in service delivery.

Result Bullet
Client Growth Statistics

Client growth statistics empower advisory firms to drill down specific drivers that satisfy clients.

Result Bullet
Optimized Practice Management

With a slew of insights and tools, advisors elevate client care, optimizing their virtual practice from anywhere - free from manual hurdles.

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    Frequently Asked Questions

    Based on the information provided about Capital Numbers, here arefive frequently asked questions (FAQs) and their answers

    We offer a wide range of services, including:

    • Digital Engineering: Custom software development, enterprise systems, automation tools.
    • Web Development: Dynamic websites, e-commerce platforms, CMS solutions.
    • Mobile App Development: iOS & Android apps, cross-platform solutions, app maintenance.
    • QA (Quality Assurance): Automated and manual testing for error-free software.
    • Cloud Engineering: Cloud migration, cloud infrastructure management.
    • Data Engineering & Analytics: Data integration, data warehousing, data visualization, predictive analytics.
    • AI/ML/GenAI: AI-driven analytics, machine learning solutions, generative AI applications.
    • UI/UX Design: User interface design, prototyping & wireframing.
    • Emerging Tech: AR/VR development, blockchain development.

    We offer two distinct engagement models:

    • Project-Based Development: Tailored solutions for defined goals, ideal for short-term projects.
    • Dedicated Development Teams: Seamless integration, scalable solutions for long-term partnerships.

    We have clients in various countries, including:

    • USA
    • UK
    • Canada
    • Australia
    • Ireland
    • Switzerland
    • Saudi Arabia
    • Indonesia
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    We have received numerous awards, including:

    1. Clutch Top 1000 B2B Companies
    2. Financial Times High-Growth Companies
    3. The Economic Times India's Growth Champions
    4. Dun & Bradstreet Leading SMEs of India
    5. Manifest Global Awards
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    We were founded in 2012.

    We are ISO 9001 and ISO 27001 certified, demonstrating quality and data security standards.

    We create dynamic websites, e-commerce platforms, and manage content with user-friendly solutions.

    We develop iOS & Android apps, cross-platform solutions, and provide ongoing maintenance.

    We offer data integration, warehousing, visualization, and predictive analytics for data-driven decisions.

    We offer AI-driven analytics, machine learning solutions, and generative AI applications for various needs.

    Innovation, quality, client satisfaction, integrity, and teamwork are core values that guide our operations.

    We aim to become a global leader in digital solutions, continuously innovating and empowering businesses with cutting-edge technology.

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